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PC Support Information
Who to Call?
Hardware Problems
If you have a problem with your PC Hardware and you have a Service Net Warranty
agreement...
● Call the Service Net hotline (800) 343-4111. They will instruct you on what
must be done.
If you have recently (during the last 90 days) purchased a PC from IBS Lumber Software Inc but have yet to receive your warranty agreement.
● Call IBS Lumber Software Inc direct (812) 288-7876.
If you have just received your PC and it is declared DOA (Dead on Arrival)
and/or Damaged in Shipment...
● You must contact IBS Lumber Software Inc immediately for replacement and shipping
claim information (if necessary) (812) 288-7876.
If you have purchased, upgraded and/or added new Hardware...
● and you purchased it from IBS Lumber Software Inc call IBS Lumber Software Inc (812) 288-7876.
● and you purchased it from another vendor. Contact the vendor or manufacturer.
For example, if you purchased a Printer locally or a new Monitor, Hard Drive,
Fax/Modem etc. from another vendor they are responsible for hardware support (if
any is offered).
Software problems
If you are having a problem with your PC Software and you have a Software
Support Agreement with your PC.
● You should call Service Net’s Toll-free Software support hotline.
If you don’t have a software support agreement and you purchased the software
from IBS Lumber Software Inc...
● Contact Dale at IBS Lumber Software Inc (Software phone support for the first 90 days
of software purchase is provided).
● After the first 90 days contact the Software Manufacturer.
If you don’t have a software support agreement and your purchased the software
from another vendor...
● Contact the original manufacturer or vendor of the software product.
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