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Damaged, Defective and Worn out tape Returns
Expected Tape Lifespan
- Tapes should last 12-24 months in a lumberyard environment
Returns Policy
- If purchased within the last 30 days contact IBS
- If purchased more than 30 days ago contact the manufacturer.
Please note manufacturer warranties DO NOT cover normal wear and tear from
ordinary use.
Imation Returns Policy
Click here for Imation return link:
http://www.imation.com/support/products/enterprise_ts.html
Please use the following process to obtain an Imation
Return Material Authorization (RMA) before returning any product to Imation.
- Contact our CARE Center at
Imation
Info. The Imation CARE Center will only process warranty return requests
for defective Imation brand product. No returns of any type will be accepted
without an RMA number issued by the Imation CARE Center. Not all warranted
products are eligible for return; our CARE Center will evaluate your
specific situation.
- If we determine that a technical resolution is not
possible, the Imation CARE Center will then issue a RMA number to be used as
a means of identifying the product returned. RMA authorizations and numbers
are valid for thirty (30) days from the time the RMA is issued, and void
thereafter.
- The return address and shipping instructions will be
provided by the Imation CARE Center.
- All returned products must be accompanied by: (i) the
original shipping and packing materials, and (ii) proof of the place and
date of purchase. The RMA number must be clearly printed on packing slip and
on the exterior-shipping container. All products must be sent in secure
packaging to avoid any shipping damages.
- Imation reserves the right to
refuse and return, freight collect: (i) products that are not covered by
Imation's warranty; (ii) products for which no trouble is detected; (iii) an
unauthorized return; (iv) products improperly protected and damaged during
return shipment to Imation; or (v) products delivered to Imation with an
expired RMA.
- Imation will attempt to service
authorized returns within 30 business days of receipt.
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