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Troubleshooting MS Outlook

Problem - Email is bouncing

What does a "Reason: 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)" error mean when an email message bounces back to the sender?
http://support.netfirms.com/article.php?id=672

The following error will be bounced back to a sender if the email address the sender is trying to send to is not fully activated:


"Reason: 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)"

This usually occurs when:

1. The domain name contained in the email address (being sent to) has not fully propagated yet.

Domain propagation is the process where Internet Service Providers (ISPs) around the world automatically
update their records (DNS tables) to reflect the new domain or to reflect a change in the hosting provider for the domain name. Once the changes have been made, the domain's website and email services will be activated. Please note that full domain propagation can take between 24-72 hours. To verify when your domain was last updated, we suggest that you conduct a whois on your domain. A popular whois tool is located here: http://www.allwhois.com.

OR

2.
Your POP mail client is not configured properly. We suggest the following: Use port 587 with SMTP authentication or if using port 25, retrieve (POP) your mail first before sending your messages through SMTP.

Problem - Email is blocked

451 Dynamic/Residential IP range listed by NJABL dynablock - http://njabl.org/dynablock.html
Default NJABL dynablock

http://www.pcreview.co.uk/forums/thread-2048384.php

I get the following message returned when i send email through outlook via my
web hosting company. I have no problem using my hosting company's website to
send messages however.

451 Dynamic/Residential IP range listed by NJABL dynablock -
http://njabl.org/dynablock.html

It would seem that if my email address truly were blocked then i wuold not
be able to send via the hosting company's web interface either.

It seems like messages going out from Outlook are being given a different IP
address that is blocked by the dynablock system. Anyone know how to fix
something like that?

Brian,

Thanks for the tip. I've been bugged by the "451 Dynamic/Residential IP
range listed by NJABL dynablock - http://njabl.org/dynablock.html" for months
and thought it was somehow related to my Norton Internet Security settings.

I simply changed my Outlook account's outgoing mail server STMP from the
domain name of my hosted website (mail.domain.com) to my ISP mail server
(smtp.charter.net) and the problem disappeared.


"Brian Tillman" wrote:

> Katey <Katey@discussions.microsoft.com> wrote:
>
> > I get the following message returned when i send email through
> > outlook via my web hosting company. I have no problem using my
> > hosting company's website to send messages however.
> >
> > 451 Dynamic/Residential IP range listed by NJABL dynablock -
> > http://njabl.org/dynablock.html

>
> This can happen if you're not using your ISP's SMTP server for your outgoing
> messages. Exactly how do you have your SMTP server defined?
> --
> Brian Tillman

Possible MS Outlook Resolution

Please note that MS Outlook Express May be different

  • tools > email accounts
  • View or change existing email > Next > [select your account] > change
  • more settings > outgoing server > check 'My outgoing server requires authentification' > Use same settings as my incoming mail server > OK
  • Next > Finish
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