Symptom
|
Cause
|
Action
|
|
Turn on base, gets
no beep, or power LED
|
Power cord loose, or
no AC |
Replace AC power
cord and verify source power ok. |
|
Bad power supply in
base LU |
Call CLI TS, or
replace base LU. |
|
Power OK, no video |
Video/power
connectors loose, or damaged |
Inspect/Tighten
video connectors, AC and SVGA to base LU. |
|
Monitor out of
adjustment |
Adjust brightness &
contrast (turn both adjusters full clockwise). |
|
Monitor pwr switch
off (no LED) |
Turn monitor power
switch on. |
|
Monitor defective |
Call CLI TS, or
replace monitor. |
|
No video after
monitor rplcd |
Call CLI TS, or
replace base LU. |
|
Cursor upper right |
No signal recvd on
twinax line, or wrong address selected in off-line setup |
Detach Y-conn,
restart, when cursor upper right, press Alt+CMD12, (will get
inverse video) Reconnect twinax y-conn cbl. if screen changes,
try a different address, if screen stays the same (inverse
video), still no signal...change BALUN, patch cbl, or twinax
cable. |
|
Cursor upper right
after troubleshoot address, twinax signal |
Move base LU only to
different location, if pbm. follows base, replace base, if pbm.
stays at location, go to troubleshoot cables, and addresses
again. |
|
Suspect defective
base LU |
Call CLI TS, or
replace base |
|
Cursor upper left,
characters appear when typed |
Device type
mismatch, or device varied off |
Change the terminal
emulation to match host configuration, or vary the device
off/on. |
|
LU address on device
descrpt. doesn't match port/addr on rmt controller. |
Change the terminal
address to match the device description setting, and reset the
remote controller. |
|
Cursor upper left,
no characters appear when typed |
Twinax signal
strength weak, bad cable, or hub problem, termination pbm. on
line |
Test all cables,
hubs, controllers, verify only using 1 BALUN per terminal. |
|
Cursor bounce from
top right to top left |
Wrong address, or
termination problem |
Correct address
conflict, or twinax line termination problem. |
|
Keyboard works,
wrong characters appear on screen |
Base LU not detected
the keyboard properly. |
Power off LU, hold
down spacebar, turn back on, until off-line setup screen
appears, verify KBD type on bottom of screen, exit setup. |
|
Keyboard type not
matched on host configuration, or 5294 remote controller |
Verify/change
keyboard type on HOST (S36 only) or reset remote 5294 controller
into test mode 1st. |
|
Bad keyboard |
Verify kbd is bad
using OFF-LINE TEST WORKSTATION. |
|
Garbage(strange
chars or text) appears randomly on screen |
Twinax cable, or
ends damaged |
Test/replace bad
cables, or ends, or baluns. |
|
Twinax line
termination pbm |
Troubleshoot twinax
termination. |
|
Dup address on
active hub |
Change to correct
address. |
|
Screen gets
distorted video when delete recorded "Fkey" |
Corrupt CMOS memory |
RESET CMOS
(supported on current versions only) Press RESET + TAB + DELETE
+ F12 after power on, when "Press spacebar to enter offline
setup msg appears".
Detailed
instructions in PDF |
|
Not allowed to
record data to any "Fkeys" |
Macro buffer memory
value reads R0000 |
Delete recorded
FKEY(s), user manual section 4.3 record/play mode. |
|
Keyboard no
response, base beeps when type |
Some error message
flashing in lower left corner of screen |
Press the reset key,
or refer to manual appendix for error message description. |
|
Macro recorder left
on, shows RXXXX below status line |
Delete the "bad"
Fkey, or turn off macro record function. |
|
Keyboard detect
problem |
Re-cycle base power,
while holding down spacebar, exit setup. |
|
Keyboard no
response, or screen is "locked up" no error messages, no beeps,
no action at all, and no input inhibit indicator. |
Unplug, replug the
keyboard to continue |
Replace keyboard if
problem persists. |
|
Excessive
interference, static, or transient received. |
Check for &
eliminate static source, eliminate interference source, AC power
source add surge protector. |
|
Kbd port on LU is
loose |
Kbd port is broken,
or loose, replace the base LU, call CLI Tech Support. |
|
Device type mismatch |
Delete the device on
the host, recreate the device to match the terminal type. |
|
Terminal session
drops off line, recycles, to sign on screen, losing
session...Device lost comm/pwr error msg in QSYSOPR MSG QUEUE |
Macro buffer value
invalid, or corrupt CMOS |
Delete the
"bad"(record/play) fkey(manual sec 4.3), or reset CMOS (call CLI
TS). |
|
Device type mismatch |
Delete the device on
the host, recreate the device to match the terminal type. |
|
Intermittent AC
power |
Verify AC power
source/cbl is good, change AC source, or cable |
|
Electrical short
circuit |
Try different
keyboard, if persists, try a different base LU, or move this
base to different port. |
|
Marginal twinax
signal |
Replace bad twinax
cables, baluns, patch cables, etc. |
|
Problem follows
base, different base this location works ok |
Call CLI Tech
Support. |
|
CLI Logo screen...
displays message... SETTINGS HAVE BEEN RESET TO DEFAULT VALUES |
Terminal settings
have been reset and lost, "Battery" message in lower right
corner of setup screen |
Power off/on base
LU, press spacebar...reset terminal settings, investigate/repair
cause (unprotected AC power, shorted twinax lines). |
|
5488V ONLY drops
offline back to sign on screen when using shared addressing |
Wrong emulation
selected |
Select 3488
emulation when using shared addressing. Delete the device, let
autoconfig re-create all physical devices when terminal is
powered back on. |
|
Terminal causes
others to fail on line |
Wrong address
selected |
Resolve address
conflict. |
|
Improper termination
on twinax |
Replace Twinax
Y-Connector, troubleshoot cable problem. |
|
Printer session
configured on some terminal, no printer attached |
De-configure printer
session on terminal that has no printer attached. |
|
Electrical transient
received, zener diodes blown on motherboard |
Investigate AC
source, Twinax line source... repair/protect from source,
replace the base LU. |
|
Location causes
others to fail on-line |
Move base LU only to
different port, if follows base, replace LU |
|
Terminal drops off
line to cursor upper right |
Defective twinax
|
Troubleshoot twinax
lines, Y-conn, baluns, etc...see above for more on cursor upper
right. |
|
Terminal drops
off-line to cursor upper left, and when type characters appear |
Device lost power or
was reset while in use |
Vary on, to recover
the device, investigate cause of power loss. |
|
Cursor left after
recovery attempt |
Vary off/on the
device, try SYSRQ, then enter, if still crsr upper left...delete
device on host config, create new device, turn terminal back on.
Or, let AS400 autoconfig create device when LU is pwrd on. |
|
Terminal LU makes
"buzz" sound |
Vibration inside LU
case |
Replace base LU,
call CLI TS. |
|
Terminal will beep
constantly when turned on, and gets no video |
RAM memory corrupt |
Replace the base LU,
call CLI TS. |
|
Screen shrinks in
132 column mode on color monitor |
132 column mode not
set properly on monitor |
Adjust screen size
while in 132 mode, then power off/on monitor to save settings. |
|
Blank screen when
using passthru, on-line but OK when local |
80 column emulation
selected |
Reconfigure terminal
for 132 column emulation...3197D, 3477, 3486, 3487,or 3488. |
|
Terminal displays
wrong colors on screen |
Color monitor not
properly detected |
Leave monitor on,
turn base power off/on...when in setup should read 5476-C, or
5488-C at top of setup screen . |
|
Device type mismatch |
Re-configure
terminal to match host config. |
|
Wrong emulation
selected |
Re-configure
terminal for 3197C, 3477, or 3486,8 (if available) |
|
Terminal will not
exit on-line setup screen |
Printer session
configured, but no display session |
Turn off base power,
hold down spacebar, restart, configure display session. |
|
Attached printer
will not print |
No printer session
configured |
Configure printer
session with valid address, emulation...printer is online, ready
to print. |
|
Printer session, and
device configures on host, but no print |
Monitor printer
ready indicator (online setup) "display printer information", if
no printer ready indicator, change parallel cable, make sure
printer is on-line, and ready to print. You must have printer
ready indicator before HOST can see the printer. |
|
Attached printer
will not print, cannot start writer |
Printer ready but no
System available indicator (Online setup "Browse printer
information" selection) |
The printer is not
using the correct address, or another device is using this
address...correct address conflict, and/or re-connect twinax
cable. |
|
Device type mismatch |
Delete old printer
device, recycle pwr on base LU/printer let AS400 autoconfig
create new printer device at that address, or manually create
printer device on host. (If using remote controller, see
controller manual for adding new device) |
|
Address conflict |
Another twinax
device was/is configured to use this address, delete/ re-create
the device, use different address. |
|
Prints, but not
correctly |
Device type mismatch |
Delete old printer
device on host configuration...recreate device |
|
Wrong printer type
selected |
Select the correct
printer on the PRINTER CONFIGURATION menu in off-line setup |
|
Not using Host Print
transform |
Enable Host Print
Transform, (*YES) and select the right AS400 driver for this
printer in the device configuration. |
|
Puts "garbage"
characters on printout |
Match host print
transform driver, within device configuration, with the
model/type of the printer. Match printer emulation with device
configuraiton on host, and/or replace parallel printer cable. |
