I can't post payments to an account in RU #1

Problem

• The workstation most likely lost connection while you were entering account information for a customer. Now that customer is locked.

Resolution From A Menu

• If you have a newer IBS release
  
  • Go to RU
  • Select option #19 (Clear locked account)
  • try to enter the account payment again (RU #1)

Command Line Resolution

If you don't have the menu option try the following

1. go to a command line
2. type upddta cbusy then ENTER
   
3. page up/down until you spot the account number
4. FIELD EXIT through the account number field then press ENTER
   
5. F3 and ENTER again to exit
   
6. try to enter the account payment again (RU #1)

• If you can't run this program or it is not installed call IBS for further assistance

Why this occurs

• This happens when one of the following specific events occurs.
  • power loss while posting payments
  • closing out a screen while posting payments
  • loss of power

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Last modified: November 7, 2011

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