How to fix a Ticket with the Wrong Cost

• If the invoice register has not been run
  • go to ZU 19, 4 then make the adjustments
• If the invoice register has been run
  • you must first do a credit memo with the wrong cost information then
  • do a new charge with the correct cost information.

  Both methods will correct your cost of goods sold and margins!

  The key difference is the amount of labor on your side if you miss it on the daily invoice register

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Cases when the above fix may not work

• If your cost is at or above $99,900.00 the above procedure will work except on certain reports.
• In cases like these call IBS and we will need to correct one additional database file.
• Example where cost correction (ZU 19, 4) did not work
  

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Last modified: November 7, 2011

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