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Printer Support
Additional Printer Information & Issues
If your Printer isn't printing spool files and you need to know where to find
them do the following:
If a
printer stops printing, do the following step by step.
-
Check the printer >>
Printer Y/N (was it thrown away, did someone pick it up, did if all
behind the printer)
-
Check the printer status
>> online & ready (is the printer
offline or turned off)
-
Check the
output queue >> ESC + Printer number (WRKOUTQ
Pn)
-
Check the
active jobs >> ESC + Option for work with active jobs (WRKACTJOB)
-
Check the job
queue >> ESC + Option for work with job queue (WRKJOBQ
QBATCH)
-
Check the way
that you are taking the option (are you typing it wrong, is the
option not working, are the dates they are typing wrong)
Change a Print Writer that Keeps going on Hold
- CHGWTR WTR(PX)
FORMTYPE(*ALL *INFOMSG) OPTION(*FILEEND)
How to Reset a Printer connected to a PC or Terminal (except for I-O
Workstations)
- turn the printer off
- turn the terminal off (or session off)
- turn the printer on
- turn the terminal on (or activate the session)
- test the printer
How to Reset a Printer connected to an I-O Terminal
- turn the printer off
- turn the terminal off
- turn the terminal on
- turn the printer on
- test the printer
If that doesn't work you need to do the following
- put the spool files for that printer on hold
- turn the printer off
- turn the terminal (or session off)
- turn the printer on
- turn the terminal on (or activate the session)
- release the files
- test the printer
If that doesn't work you need to do the following
- put the spool files for that printer on hold
- turn the printer off
- turn the terminal (or session off)
- end the writer
- vary off the printer
- turn the printer on
- turn the terminal on (or activate the session)
- start the printer
- release the files
- test the printer
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